Last Updated: August 31, 2026
At Maison Caftan Marrakech, we want every customer to be satisfied with their purchase. This Returns & Refunds Policy explains when products purchased through tastye.biz may be returned, exchanged, or refunded.
By placing an order, you acknowledge and agree to the terms of this policy, subject to any mandatory consumer rights applicable in your country.
1. Eligibility for Returns
Customers may request a return for an eligible product within 14 days of receiving the order, unless a different period is required by applicable law.
To qualify for a return, the product must generally:
- Be unused and unworn.
- Be in its original condition.
- Be free from stains, makeup, perfume, odors, damage, or alterations.
- Include original tags, packaging, and accessories where applicable.
- Not have been modified, tailored, or customized at the customer’s request.
Products that do not meet these conditions may be refused for return.
2. How to Request a Return
Before sending any product back, please contact us at:
Your return request should include:
- Your full name
- Order number
- Product name
- Reason for the return
- Photographs of the product where relevant
Please do not send a product back before receiving return instructions from our team.
3. Return Shipping
Unless the product is defective, damaged upon arrival, or incorrectly supplied, the customer may be responsible for the cost of returning the product.
Return shipping costs are generally non-refundable.
For international returns, the customer may also be responsible for applicable shipping, customs, duties, taxes, or other return-related charges unless otherwise required by applicable law.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request photographs showing:
- The product
- The packaging
- The damaged or defective area
- The shipping label
After reviewing the issue, we may offer an appropriate solution, which may include a replacement, repair, exchange, or refund depending on the circumstances and applicable law.
5. Customized and Made-to-Order Caftans
Because some Moroccan caftans may be customized, altered, specially prepared, or made according to a customer’s measurements or specifications, such products may not be eligible for return or refund for reasons unrelated to a defect.
Before purchasing a customized or made-to-order product, customers should carefully review the available product information and ensure that all measurements, specifications, colors, and requested details are correct.
This restriction does not affect any consumer rights that cannot legally be excluded, including rights relating to defective, damaged, or incorrectly supplied products.
6. Exchanges
Where available, an exchange may be offered for an eligible product subject to availability.
If the requested replacement is unavailable, we may offer another appropriate solution.
Additional shipping costs may apply to exchanges where the original product was not defective or incorrectly supplied.
7. Refunds
Once an approved return has been received and inspected, we will determine whether the product meets the applicable return requirements.
If the return is approved, the refund will generally be issued using the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
8. Refund Amount
Unless otherwise required by applicable law, the refund may cover the eligible purchase amount of the returned product.
Original shipping charges may not be refundable when the return is made for reasons unrelated to a defect, incorrect item, or other issue for which we are responsible.
Any applicable customs duties, import taxes, or third-party charges may also be non-refundable depending on the circumstances and the relevant authorities or service providers.
9. Products That Cannot Be Returned
To the extent permitted by applicable law, returns may not be accepted for:
- Customized caftans
- Made-to-measure products
- Altered garments
- Personalized products
- Products that have been worn or used
- Products damaged after delivery by the customer
- Products missing required tags or original components
- Products returned outside the applicable return period
Where a product is defective or does not conform to the order, applicable consumer rights remain unaffected.
10. Return Inspection
All returned products may be inspected before a refund or exchange is approved.
If the product shows signs of wear, damage, alteration, staining, perfume, makeup, or other changes that occurred after delivery, we may decline the return to the extent permitted by applicable law.
11. Late or Missing Refunds
If you have been notified that a refund has been issued but the funds have not appeared in your account, please first check with your bank or payment provider.
If the refund remains unavailable after the applicable processing period, please contact us at:
We will assist in reviewing the status of the refund.
12. Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.
Once an order has entered preparation, customization, or shipping, cancellation may no longer be possible, subject to applicable consumer rights.
13. Contact Us
For questions about returns, exchanges, or refunds, please contact:
Maison Caftan Marrakech
Website: tastye.biz
Email: info@tastye.biz
Support: support@tastye.biz