Last Updated: August 31, 2026
At Maison Caftan Marrakech, we aim to provide a reliable and convenient delivery experience for every customer. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered when purchased through tastye.biz.
1. Order Processing
Orders are processed after successful confirmation of payment and verification of the information provided at checkout.
Processing times may vary depending on:
- Product availability
- Order volume
- Product preparation requirements
- Weekends and public holidays
- Special or customized orders
If additional time is required to prepare an order, we may contact the customer using the contact information provided during checkout.
2. Shipping Destinations
We may offer delivery to selected domestic and international destinations.
Available destinations and shipping options may depend on the customer’s location and will be displayed during the ordering or checkout process where applicable.
Some locations may not be serviceable because of courier restrictions, customs requirements, remote-area limitations, or other logistical circumstances.
3. Shipping Methods
Available shipping methods may vary according to destination and order.
Where available, customers may see the applicable shipping method and cost during checkout before completing their purchase.
Shipping charges may depend on factors such as:
- Delivery destination
- Package size or weight
- Shipping method
- Number of items
- Applicable courier rates
4. Estimated Delivery Times
Delivery estimates depend on the destination, shipping method, product availability, and courier.
Any delivery timeframe displayed on our website is an estimate rather than a guaranteed delivery date, unless we explicitly state otherwise.
International deliveries may require additional time because of customs clearance or local delivery procedures.
5. Tracking
Where a tracking service is available, customers may receive tracking information after their order has been dispatched.
Tracking information is provided by the applicable shipping provider and may take some time to become active after shipment.
Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the package when required.
6. Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
This may include:
- Full name
- Street address
- City
- Postal code
- Country
- Telephone number where required
Maison Caftan Marrakech cannot be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible after placing your order.
We cannot guarantee that an address can be changed once an order has been dispatched.
7. Delivery Delays
Although we work to process orders promptly, delivery may occasionally be delayed because of circumstances outside our reasonable control.
These may include:
- Courier delays
- Severe weather
- Customs procedures
- Public holidays
- Transportation disruptions
- Incorrect address information
- High shipping volumes
- Government restrictions
- Unexpected logistical issues
Such delays do not automatically qualify an order for a refund or cancellation where the delay is caused by circumstances beyond our reasonable control.
8. International Shipping and Customs
International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
These charges are determined by local authorities and are generally the responsibility of the customer unless otherwise stated during checkout.
Maison Caftan Marrakech does not control:
- Customs decisions
- Import regulations
- Customs duty amounts
- Clearance procedures
- Local taxes imposed by the destination country
Customers are responsible for complying with the import requirements applicable in their country.
9. Failed or Unsuccessful Delivery
If a delivery attempt is unsuccessful because the recipient is unavailable, the address is incorrect, or the courier cannot complete delivery, the shipping provider may attempt redelivery, hold the package, or return it to the sender depending on its procedures.
If an order is returned to us because of incorrect address information, refusal of delivery, or failure to collect the package, additional shipping costs may apply if the customer requests that the order be shipped again.
10. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible.
For damaged deliveries, we may request photographs of:
- The product
- The outer packaging
- Any visible damage
- The shipping label
This information may be required to investigate the issue with the shipping provider and determine the appropriate resolution.
11. Delivery Confirmation
A delivery may be considered completed when the shipping provider records the package as delivered to the address provided during checkout.
If tracking shows that an order was delivered but you have not received it, please contact us promptly so that we can review the delivery information and, where appropriate, assist with contacting the shipping provider.
12. Special and Customized Orders
Certain caftans or products may require additional preparation time if they are specially prepared, customized, altered, or made according to customer specifications.
Any additional processing timeframe will be communicated where applicable.
Customized or specially prepared products may also be subject to different return conditions, as explained in our Returns & Refunds Policy.
13. Contact Us
If you have questions regarding shipping or delivery, please contact us:
Maison Caftan Marrakech
Website: tastye.biz
Email: info@tastye.biz
Support: support@tastye.biz